Level 3 Award in Customer Service - 8992-13

This individual has described how to deliver good customer service to different types of customers

The individual has described the benefits to an organisation having a Customer Service Policy and Procedures and how this contributes to good customer service.

This individual has explained the benefits to an organisation of having a good reputation

This individual has described the qualities and attributes required in the customer service role

This individual has explained the importance of responding effectively to customers' needs, expectations and complaints

This individual has explained the importance of different methods of communication used to deal with different types of customers.

This individual has been assessed by an externally set and marked test. The question paper took the form of a series of short answer questions and scenario-based tasks in which it is assumed that the individual is dealing with customer queries and problems.