Alex Knight
The person has met the criteria for each component of the end-point assessment for the Customer Service Practitioner apprenticeship standard. (City & Guilds code: 9794-12)
Skills / Knowledge
- "Right First Time"
- Achieving Targets
- Challenge
- Communication
- Customer Focus
- Customer Service
- Dealing With Conflict
- Digital Media
- Evaluation
- Knowledge Sharing
- Legislation And Regulations
- Open To Feedback
- Personal Development Planning
- Product Knowledge
- Professionalism
- Record Keeping
- Target Setting
- Team Work
Issued on
August 7, 2024
Expires on
Does not expire
Earning Criteria
Required
The person has been assessed independently by City & Guilds as having achieved all the criteria for each component of the end-point assessment.
End-point assessment components (weighting): Apprenticeship showcase (65%)
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