Entry Level 3 Certificate for Introduction to Customer Service (4411-33)
JULIAN EVANS
This qualification is aimed at learners who are looking to work in the customer service industry but currently have no knowledge and experience. At this level you will develop your customer service knowledge. Suitable for learners aged 14 and over. Ofqual Accreditation No: 501/1838/9
Skills / Knowledge
- Customer Service
Issued on
June 24, 2024
Expires on
Does not expire
Earning Criteria
Required
They are able to: Organisational procedures for customer service
Know basic customer service terms
This person will also have a range of skills covering the following areas (depending upon optional units chosen): Importance of appearance and behaviour to give a good impression
Communicating effectively with customers
This qualification is regulated by OFQUAL ( https://www.gov.uk/government/organisations/ofqual )
This qualification is regulated by Qualification Wales ( https://www.qualificationswales.org/english/ )
This qualification is regulated by SQA in Scotland: ( https://accreditation.sqa.org.uk/accreditation/Awarding_Body_Approval/Approved_Awarding_Bodies )
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