YGAM Understanding Customer Vulnerability in Gambling Environment
Bogdan Vascu
This programme is part of a suite of 6 aimed at Gambling Operators. It raises awareness of what makes gamblers vulnerable. It helps staff to recognise when someone is at risk of gambling-related harms. It aims to help staff recognise the support available and, if concerned, consider interventions to use with those customers.
Skills / Knowledge
- Corporate Social Responsibility
- Gambling Regulations
- Gambling Related Hard (GRH)
- Vulnerability Categories
- Vulnerability Triggers
- Vulnerability Signs
- Vulnerability Groups
Issued on
January 23, 2025
Expires on
Does not expire
Earning Criteria
Required
This individual has completed a programme with YGAM that provided them with knowledge of ‘customer vulnerability’ within the context of Corporate Social Responsibility. They were introduced to regulatory requirements from the UK Gambling Commission. They were also introduced to the Betknowmore UK support agency and the support available to vulnerable gamblers. This individual completed activities to help them recognise customer vulnerability and categories of vulnerability within their role
