Level 4 Award for Professional Recognition - Leadership and Management - 9200-01
Foridha Zaman
This qualification is part of the Professional Recognition Awards and is aimed at learners who have developed the highest professional levels within their chosen careers. This qualification offers the opportunity for professionals to gain an accredited qualification that recognises excellence in their chosen vocational field and provides an opportunity for an employment-based route to higher level qualifications. Ofqual Qualification No: 600/6106/6
Skills / Knowledge
- Commitment To Professional Standards
- Communication And Information Management
- Leadership
- Managing Customer Relationships
- Professional Development
- Working With Others
Issued on
August 15, 2023
Expires on
Does not expire
Earning Criteria
Required
A Level 4 Professional Recognition Award learner will typically:
have first line responsibility for managing day to day activities
manage resources in own area of responsibility
constructively work with others to develop and maintain good working relationships
develop and maintain good customer relationships
identify and access opportunities for professional development
be able to apply professional standards in own area of responsibility
communicate effectively and manage information in line with organisational and legal requirements
consistently meet aims and objectives
exercise autonomy and judgement in work role
consider the views and perspectives of others in decision making
address problems that are well-defined but non-routine
They are able to: 1.1 Apply professional standards to own working practice 1.2 Support others to comply with professional standards 1.3 Identify and manage the risks and issues of non-compliance in own area of responsibility 1.4 Manage a situation where professional standards may have been breached 1.5 Complete documentation and/or reports relevant to professional standards
They are able to: 2.1 Respond to the needs of a target audience by communicating in a form and manner which is appropriate to the task 2.2 Manage barriers to communication constructively 2.3 Apply relevant legislation, organisational policies and procedures when communicating with others 2.4 Manage information in line with relevant legislation, organisational policies and procedures
They are able to: 3.1 Display appropriate leadership skills in own area of responsibility 3.2 Lead others by example in meeting own performance targets, promoting good practice, innovation, and working within the remit of their role 3.3 Plan for the achievement of goals by identifying and managing barriers to success 3.4 Identify and manage resources to meet outcomes 3.5 Manage a project or task to achieve set outcomes in a timely manner
They are able to: 4.1 Analyse own performance and identify areas for improvement 4.2 Develop a plan to improve own knowledge and skills 4.3 Access opportunities for professional development 4.4 Evaluate the effectiveness of professional development undertaken 4.5 Maintain a record of professional development
They are able to: 5.1 Constructively work with others to achieve set goals 5.2 Give explicit encouragement, share expertise and motivate others within the work environment 5.3 Develop effective interpersonal skills to overcome conflict or differences in opinion which may impact on working relationships
They are able to: 6.1 Assess who the customer is and what the customer expects 6.2 Develop and maintain good customer relationships 6.3 Collect and analyse information to measure customer satisfaction 6.4 Identify and manage the implementation of improvements to customer service 6.5 Manage customer complaints within own area of responsibility and in line with organisational and legal guidelines
This qualification is regulated by OFQUAL ( https://www.gov.uk/government/organisations/ofqual )
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