25.10.20
This website uses cookies to ensure you get the best experience on our website. Learn more

9602-12 Level 3 End-point Assessment for Information Communication Technician – Support Technician

This person has met the criteria for each component of the end-point assessment for the Information Communication Technician apprenticeship standard. (City & Guilds code: 9602-12)

Skills / Knowledge

  • Carry Out Software Upgrades
  • Communicate Technical And Non-technical Information
  • Comply With IT Security And Secure Systems Practices
  • Interpret And Meet Customer Requirements
  • Operate Within A Disaster Recovery Plan
  • Problem-solving And Troubleshooting Skills
  • Scripting Skills
  • Support Hardware System Architectures
  • Support Operating Systems
  • Use Technical Documentation Effectively

Issued on

April 4, 2025

Expires on

Does not expire

Earning Criteria

Required

exam
This person has been assessed independently by City & Guilds as having achieved all criteria for each component of the end-point assessment.
exam
End-point assessment components: Project Report with Questioning
Job Insights

These are the most common job titles and employers with the most open positions related to this credential.

Top Employers