25.12.11
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City & Guilds

Entry Level 3 Certificate for Introduction to Customer Service (4411-33)

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Sheik Chowdhury

This qualification is aimed at learners who are looking to work in the customer service industry but currently have no knowledge and experience. At this level you will develop your customer service knowledge. Suitable for learners aged 14 and over. Ofqual Accreditation No: 501/1838/9

Skills / Knowledge

  • Customer Service

Issued on

March 20, 2025

Expires on

Does not expire

Earning Criteria

Required

exam
They are able to: Organisational procedures for customer service
other
Know basic customer service terms
exam
This person will also have a range of skills covering the following areas (depending upon optional units chosen): Importance of appearance and behaviour to give a good impression
other
Communicating effectively with customers
other
This qualification is regulated by OFQUAL ( https://www.gov.uk/government/organisations/ofqual )
other
This qualification is regulated by Qualification Wales ( https://www.qualificationswales.org/english/ )
other
This qualification is regulated by SQA in Scotland: ( https://accreditation.sqa.org.uk/accreditation/Awarding_Body_Approval/Approved_Awarding_Bodies )
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Top job titles related to this credential
0 0 5 5 10 10 Percentage $250/60MIN PAID MARKET RESEARCH STUDY FOR CPO IN THE HOSPITALITY SECTOR $250/60MIN PAID MARKET RESEARCH STUDY FOR CPO IN THE HOSPITALITY SECTOR $250/60MIN PAID MARKET RESEARCH STUDY FOR CMO IN THE HOSPITALITY SECTOR $250/60MIN PAID MARKET RESEARCH STUDY FOR CMO IN THE HOSPITALITY SECTOR $250/60MIN PAID MARKET RESEARCH STUDY FOR SVP IN THE HOSPITALITY SECTOR $250/60MIN PAID MARKET RESEARCH STUDY FOR SVP IN THE HOSPITALITY SECTOR
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Legend
  • $250/60MIN PAID MARKET RESEARCH STUDY FOR CPO IN THE HOSPITALITY SECTOR
  • $250/60MIN PAID MARKET RESEARCH STUDY FOR CMO IN THE HOSPITALITY SECTOR
  • $250/60MIN PAID MARKET RESEARCH STUDY FOR SVP IN THE HOSPITALITY SECTOR
Top Employers
0 0 2,000 2,000 4,000 4,000 6,000 6,000 8,000 8,000 10,000 10,000 12,000 12,000 14,000 14,000 Jobs Ivy Exec Ivy Exec McDonald's McDonald's Equinox Equinox Cracker Barrel Old Country Store Cracker Barrel Old Country Store United States Army United States Army
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Legend
  • Ivy Exec
  • McDonald's
  • Equinox
  • Cracker Barrel Old Country Store
  • United States Army