Level 7 Award for Professional Recognition - Leadership and Management - 9200-04

A Level 7 Professional Recognition Award learner would typically:

have strategic leadership responsibilities

articulate a vision for the future of the organisation or own area of responsibility

take responsibility for leading the organisation or own area of responsibility through complex change

have an in depth understanding of resources and manage them to meet organisational objectives

establish a culture of mutual support and cohesion which values the contribution of others and recognises success

promote innovation and generate ideas for improvement

establishing an environment and culture that assures and promotes compliance with professional standards

develop a communication strategy for the organisation or own area of responsibility

represent the organisation to communicate on matters of importance and sensitivity and establish robust methods for managing information

establish a strategy for putting the customer at the centre of the organisation or own area of responsibility

champion professional development within the organisation

They are able to: 1.1 Use research to assess the extent to which professional standards are implemented in the organisation or own area of responsibility, making informed judgments on findings and taking the appropriate action 1.2 Establish an environment and culture that assures and promotes compliance with professional standards

They are able to: 1.3 Take responsibility for action when there are issues of non-compliance with professional standards and reflect on the outcomes to foster a culture of continuous improvement

They are able to: 2.1 Represent the organisation to communicate on matters of importance and sensitivity 2.2 Critically appraise communication styles, channels and media to develop a communication strategy for the organisation or area of responsibility which is consistent with legislation, policies and procedures 2.3 Evaluate and where appropriate, establish robust methods and systems for managing information in line with organisational and legislative requirements

They are able to: 3.1 Promote and champion the organisation’s values and objectives and take responsibility for their realisation through strong leadership 3.2 Articulate a vision for the future of the organisation or own area of responsibility 3.3 Display an in depth understanding of resources in their own area of responsibility and manage these to meet organisational objectives 3.4 Take responsibility for leading the organisation or own area of responsibility through complex change

They are able to: 4.1 Critically appraise own ability to lead the organisation or own area of responsibility and identify areas for on-going professional development 4.2 Use informed judgments to critically evaluate the impact of professional development undertaken by self and others in supporting strategic objectives 4.3 Champion professional development within the organisation or own area of responsibility which will enable personal, professional and organisational goals to be met

They are able to: 5.1 Critically evaluate the effectiveness of team-work and organisational partnerships and agree objectives for improvement 5.2 Establish clarity of direction and parameters for others within the organisation 5.3 Establish a culture of mutual support and cohesion which values the contribution of others and recognises success 5.4 Use evidence-based judgment to address performance issues and establish an environment which fosters continuous improvement

They are able to: 6.1 Establish a strategy for putting the customer at the centre of the organisation or own area of responsibility 6.2 Establish robust standards for customer service 6.3 Establish a structure to respond to compliments and complaints in accord with organisational and legal guidelines which facilitates continual improvement 6.4 Evaluate levels of customer feedback to inform the future direction of the organisation or own area of responsibility

This qualification is regulated by OFQUAL ( https://www.gov.uk/government/organisations/ofqual )