Level 1 Award for Introduction to Customer Service (4411-01)
Gabriela Bizheva
This qualification is aimed at learners who have no previous customer service experience but who are looking to develop skills to work in the customer service industry. Learners will develop a knowledge and be able to demonstrate customer service skills. Suitable for learners aged 14 and over. Ofqual Accreditation No: No: 501/1839/0
Skills / Knowledge
- Customer Service
Issued on
March 12, 2025
Expires on
Does not expire
Earning Criteria
Required
They are able to: Be able to follow customer service procedures for a particular job
This person will also have a range of skills covering the following areas (depending upon optional units chosen): Importance of appearance and behaviour to give a good impression
Introduction to customer service
This qualification is regulated by OFQUAL ( https://www.gov.uk/government/organisations/ofqual )
This qualification is regulated by Qualification Wales ( https://www.qualificationswales.org/english/ )
This qualification is regulated by SQA in Scotland: ( https://accreditation.sqa.org.uk/accreditation/Awarding_Body_Approval/Approved_Awarding_Bodies )