Public Services Level 2 Award in Operational Delivery - Principles (3815-02)
KELSEY LEIGH MERRICKS
This qualification is for learners working in the Operational Delivery Profession across Central Government, enabling Learners to develop the required knowledge and understanding for employment and/or career progression within the Operational Delivery Profession. Covering principles of working in operational delivery, providing customer service, equality & diversity, & calculating liabilities/entitlements. Suitable for learners 16 years old, or over. Ofqual Accreditation No 601/2733/8
Skills / Knowledge
- Data Security Policies And Procedures
- Discrimination In The Workplace
- Disposing Of Documents And ICT Securely
- Equality And Diversity
- Operational Delivery
- Personal Safety And Security
- Public Services
- Respond To Customer With Diverse Needs
- Security Of Others
Issued on
July 23, 2024
Expires on
Does not expire
Earning Criteria
Required
This person is able to: 1. Understand the scope of the operational delivery profession 2. Understand the organisation’s guidelines, principles and procedures for standards of conduct in operational delivery 3. Understand the requirements for maintaining personal safety and secruity and being altert to the security of others 4. Know how to work within the limitations of their role 5. Know how to comply within the limitations of their role
This person is able to: 1. Understand the organisations data secruity policies and procedures 2. Understand how and why data is protected in the organisation 3. Understand how to share data securely 4. Understand how to dispose of documents and information communication technology securely
This qualification is regulated by OFQUAL Offered in: England and Northern Ireland ( https://www.gov.uk/government/organisations/ofqual )
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