9700-13 Level 3 Digital Support Technician - Digital Service Technician
Ethan Hart
The person has met the criteria for the end-point assessment in the Digital Support Technician - Digital Service Technician apprenticeship standard. (City & Guilds code: 9700-13)
Skills / Knowledge
- Access Digital Services
- Coach External Users
- Collaborative Technology
- Communicate Effectively
- Digital Security Principles
- Improve Productivity
- Maintain Data And Data System
- Monitor Complex Systems
- User Focused
Issued on
August 3, 2024
Expires on
Does not expire
Earning Criteria
Required
The person has been assessed independently by City & Guilds as having achieved the criteria for this end-point assessment. They can carry out all activities undertaken by a Digital Service Technician, including supporting external customers through a wide variety of digital channels, helping them access services, coaching them in their use of the digital systems, and diagnosing and resolving their problems in relation to their use of digital technologies.
End-point assessment components:
Case Study with Presentation
Interview support by Portfolio of evidence
Knowledge Test – Core
Knowledge Test – Digital Service
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INSIDE SALES REPRESENTATIVE DIGITAL PROJECT MANAGER OUTSIDE SALES REPRESENTATIVE
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