Mandy Cooper
The earner of this credential has facilitated the management of at least five incidents, from identification to resolution. They have provided their customer(s), both internal and external, with a seamless resolution process to minimise the adverse impact on organisational operations. The earner has documented and shared lessons learned in order to drive a culture of continuous improvement at City & Guilds.
Skills / Knowledge
- Coaching
- Collaboration
- Communication
- Continuous Improvement
- Leadership
- Planning
- Problem Solving
- Quality
- Service Excellence
Issued on
September 1, 2022
Expires on
Does not expire
Earning Criteria
Optional
Attended incident management training (original induction, event notifications and refresher training).
Shadowed a competent incident manager for a whole incident.
Managed at least 5 incidents completing all necessary documentation successfully from the initial incident meeting through to signing off the lessons learnt actions.
Has had their portfolio of incident reports and reflections reviewed and signed-off by an experienced City & Guilds Incident Manager.