Level 3 Digital Support Technician – Digital Service Technician - 9703-13
Jack Perry
The person has met the criteria for each component of the end-point assessment for the Digital Support Technician – Digital Service Technician apprenticeship standard. (City & Guilds code: 9703-13)
Skills / Knowledge
- Access Digital Services
- Coach External Users
- Collaborative Technology
- Communicate Effectively
- Digital Security Principles
- Improve Productivity
- Maintain Data And Data System
- Monitor Complex Systems
- User Focused
Issued on
April 11, 2025
Expires on
Does not expire
Earning Criteria
Required
The person has been assessed independently by City & Guilds as having achieved all the criteria for each component of the end-point assessment.They can carry out all activities undertaken by a Digital Service Technician, including supporting external customers through a wide variety of digital channels, helping them access services, coaching them in their use of the digital systems, and diagnosing and resolving their problems in relation to their use of digital technologies.
End-point assessment components: Professional Discussion underpinned by a Portfolio and Project Report with Presentation, Questions and Answers
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