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Business Skills

31 Credentials
We offer a full suite of qualifications across a range of levels that suit all learning needs and cover all sectors within Business Skills. Our qualifications can lead directly to full employment and offer learners the opportunity to develop their skills to a high standard recognised by industry experts.  The Legal qualifications allow learners to progress to the Professional awards offered by CILEx (Chartered Institute of Legal Executives) as an alternative route into Law from gaining a degree.
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Entry Level 3 Award for Introduction to Customer Service (4411-30)

This qualification is aimed at learners who are looking to work in the customer service industry but currently have no knowledge and experience. At this level you will develop your customer service knowledge. Suitable for learners aged 14 and over. Ofqual Accreditation No: 501/1840/7
Skills
  • Customer Service

Entry Level 3 Certificate for Introduction to Customer Service (4411-33)

This qualification is aimed at learners who are looking to work in the customer service industry but currently have no knowledge and experience. At this level you will develop your customer service knowledge. Suitable for learners aged 14 and over. Ofqual Accreditation No: 501/1838/9
Skills
  • Customer Service

IVQ in Skills Certificate in Health and Safety - (1100-01)

We have designed the Skills Certificate in Health and Safety for those undergoing training or employed in any area of work. The programme aims to reflect the international nature of the knowledge and skills and activities needed for different countries or cultures.
Skills
  • Developing health and safety procedures
  • Understanding health and safety
  • Using safe working practices

Level 1 Award for Introduction to Customer Service (4411-01)

This qualification is aimed at learners who have no previous customer service experience but who are looking to develop skills to work in the customer service industry. Learners will develop a knowledge and be able to demonstrate customer service skills. Suitable for learners aged 14 and over. Ofqual Accreditation No: No: 501/1839/0
Skills
  • Customer Service

Level 1 Award in Business and Administration (4418-01)

This qualification is aimed at learners who want to work in administrative support in an office, or who have just started working in this area. It provides learners with knowledge and skills to help you succeed as an administrative assistant, receptionist or another related role. Learners will have covered a variety of skills depending upon the range of optional units taken. Suitable for learners aged 16 and over. Ofqual Accreditation No: 500/7738/7
Skills
  • Admin Assistant
  • Business Administration
  • Receptionist

Level 1 Award in Customer Service - 8992-11

This individual has successfully achieved all the requirements for the Level 1 Award in Customer Service (8992-11) by completing the following unit - The Principles of Customer Service.
Skills
  • Communication
  • Customer Service
  • Problem Solving

Level 1 Award in Customer Service (Hairdressing and Beauty Therapy) - 8992-21

This individual has successfully achieved all the requirements for the Level 1 Award in Customer Service (Hairdressing and Beauty Therapy) (8992-21) by completing the following unit - The Principles of Customer Service.
Skills
  • Communication
  • Customer Service
  • Problem Solving

Level 1 Award in Customer Service (Hairdressing Route) - 8989-21

This individual has successfully achieved all the requirements for the Level 1 Award in Customer Service (Hairdressing Route) (8989-21) by completing the following unit - The Principles of Customer Service.
Skills
  • Communication
  • Customer Service
  • Problem Solving

Level 1 Certificate for Introduction to Customer Service (4411-11)

This qualification is aimed at learners who have no previous customer service experience but who are looking to develop skills to work in the customer service industry. Learners will develop a knowledge and be able to demonstrate customer service skills. Suitable for learners aged 14 and over. Accreditation No: 501/1837/7
Skills
  • Customer Service

Level 1 Certificate in Business and Administration (4418-01)

This qualification is aimed at learners who want to work in administrative support in an office, or who have just started working in this area. It provides learners with a solid base of knowledge and skills to help you succeed as an administrative assistant, receptionist or another related role. Learners will have covered a variety of skills depending upon the range of optional units taken. Suitable for learners aged 16 and over. Ofqual Accreditation No: 500/7665/6
Skills
  • Admin Assistant
  • Business Administration
  • Receptionist
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