9494-12 Level 3 Customer Service Specialist
The person has met the pass criteria for each component of the end-point assessment for the Customer Service Specialist apprenticeship standard. (City & Guilds code: 9494-12)
Skills / Knowledge
- Business Focused Service Delivery
- Customer Insights
- Customer Service Performance
- Providing A Positive Customer Experience
- Service Improvement
- Working With Your Customers
Earning Criteria
Required
The person has been assessed independently by City & Guilds as having achieving all pass criteria for each component of the end-point assessment.
End-point assessment components: Work Based Project, Practical observation, Professional discussion
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