9717-12 Level 3 Public Service Operational Delivery Officer
The person has met the criteria for each component of the end-point assessment for the Public Service Operational Delivery Officer apprenticeship standard. (City & Guilds code: 9717-12)
Skills / Knowledge
- Communicating Effectively
- Customer Service
- Gathering And Managing Information
- Negotiating And Influencing
- Problem Solving And Decision Making
- Professionalism
- Self Management And Awareness
- Tools And Equipment
- Working Together
Earning Criteria
Required
The person has been assessed independently by City & Guilds as having achieved all the criteria for each component of the end-point assessment.
End-point assessment components: Work based project followed by a presentation, Professional discussion underpinned by a portfolio of evidence
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