25.12.4
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9717-12 Level 3 Public Service Operational Delivery Officer

The person has met the criteria for each component of the end-point assessment for the Public Service Operational Delivery Officer apprenticeship standard. (City & Guilds code: 9717-12)

Skills / Knowledge

  • Communicating Effectively
  • Customer Service
  • Gathering And Managing Information
  • Negotiating And Influencing
  • Problem Solving And Decision Making
  • Professionalism
  • Self Management And Awareness
  • Tools And Equipment
  • Working Together

Earning Criteria

Required

exam
The person has been assessed independently by City & Guilds as having achieved all the criteria for each component of the end-point assessment.
exam
End-point assessment components: Work based project followed by a presentation, Professional discussion underpinned by a portfolio of evidence
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