Level 1 Award for Introduction to Customer Service (4411-01)
This qualification is aimed at learners who have no previous customer service experience but who are looking to develop skills to work in the customer service industry. Learners will develop a knowledge and be able to demonstrate customer service skills. Suitable for learners aged 14 and over. Ofqual Accreditation No: No: 501/1839/0
Skills / Knowledge
- Customer Service
Earning Criteria
Required
They are able to: Be able to follow customer service procedures for a particular job
This person will also have a range of skills covering the following areas (depending upon optional units chosen): Importance of appearance and behaviour to give a good impression
Introduction to customer service
This qualification is regulated by OFQUAL ( https://www.gov.uk/government/organisations/ofqual )
This qualification is regulated by Qualification Wales ( https://www.qualificationswales.org/english/ )
This qualification is regulated by SQA in Scotland: ( https://accreditation.sqa.org.uk/accreditation/Awarding_Body_Approval/Approved_Awarding_Bodies )