Level 1 Award in Customer Service - 8992-11
This individual has successfully achieved all the requirements for the Level 1 Award in Customer Service (8992-11) by completing the following unit - The Principles of Customer Service.
Skills / Knowledge
- Communication
- Customer Service
- Problem Solving
Earning Criteria
Required
This individual has stated how to deliver good customer service
This individual has stated different communication methods
This individual has stated how to provide good customer service in line with organisational procedures
This individual has stated how to effectively deal with customer queries, problems and complaints.
This individual has been assessed by an externally set and marked test. The question paper took the form of a series of short answer questions and scenario-based tasks in which it is assumed that the individual is dealing with customer queries and problems.
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